TERMS OF SERVICE

Welcome to Pocha Pets Boutique (operated by POCHA SHOP ARTESANAL, LLC). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products & Services

We strive to display our products, descriptions, pricing, and images as accurately as possible. However, slight variations in color, size, or appearance may occur due to screen settings or the handmade nature of certain products.

We reserve the right to modify, discontinue, limit the availability of, or update any product without prior notice.

We also reserve the right to correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability at any time without prior notice.

3. Orders & Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order for reasons including product availability, pricing errors, suspected fraud, or violations of these Terms.

Once your order has been accepted and payment has been successfully processed, you will receive an order confirmation by email.

If your order is canceled after payment has been received, you will be refunded in accordance with our Refund & Return Policy.

4. Pricing & Payment

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Payment must be successfully authorized or received before your order can be processed and prepared for shipment.

For complete payment information, please review our Payment Policy.

5. Shipping & Delivery

Estimated shipping and delivery times are provided for convenience only and may vary depending on your location, shipping carrier, weather conditions, holidays, or other unforeseen circumstances.

Please review our Shipping Policy for complete shipping information.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy. By placing an order, you acknowledge and agree to the terms outlined in that policy.

7. Intellectual Property

All content available on this website—including text, graphics, logos, product images, product descriptions, designs, icons, and other materials—is the property of Pocha Pets Boutique or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or otherwise use any content from this website without our prior written permission.

8. Acceptable Use

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to interfere with the security or proper operation of the website.
  • Upload or transmit viruses, malware, or harmful code.
  • Violate the rights of other users or third parties.
  • Copy or use our content without authorization.

9. Disclaimer of Warranties

Our website and services are provided on an "as available" and "as is" basis to the fullest extent permitted by applicable law.

While we strive to provide accurate information and uninterrupted service, we do not guarantee that the website will always be error-free, secure, or continuously available.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Pocha Pets Boutique shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website, products, or services.

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, products, services, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles.

14. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Pocha Pets Boutique
Operated by POCHA SHOP ARTESANAL, LLC

6931 Roosevelt Rd
Berwyn, IL 60402
United States

Phone: +1 (708) 378-7003
Email: support@pochapetsboutique.com

Business Hours

  • Monday – Saturday: 9:00 AM – 8:00 PM (CT)
  • Sunday: 10:00 AM – 6:00 PM (CT)