Terms of service
Welcome to Pocha Pets Boutique. The terms "we", "us", and "our" refer to Pocha Pets Boutique. Pocha Pets Boutique operates this website, including all related information, tools, content, and services available to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website, browsing our products, or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service ("Terms"), including those additional policies referenced herein. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Section 1 - Access and Account Eligibility
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
To access certain features or make a purchase, you may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information provided is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account details and for restricting access to your account.
Section 2 - Products and Display Accuracy
We strive to display as accurately as possible the colors, features, specifications, and details of our pet products and accessories. However, we cannot guarantee that your device screen display of any color or texture will be completely accurate.
All descriptions of products and product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction.
Section 3 - Orders and Processing
When you place an order, you are submitting a request to purchase our products. Pocha Pets Boutique reserves the right to accept, decline, or limit your order for any reason at our sole discretion.
Orders are generally processed within 1 to 2 business days (Monday - Friday). Our daily order cut-off time is 3:00 PM CST (Central Standard Time). Orders placed after 3:00 PM CST or on weekends will begin processing on the next applicable business day. In the event that we make a change to or cancel an order, we will attempt to notify you using the email or phone number provided at checkout.
Section 4 - Prices and Payment Terms
All prices on our website are quoted and billed in United States Dollars (USD $). Prices for our products are subject to change without prior notice.
Payment must be successfully authorized through our checkout before an order enters processing. We accept major credit and debit cards as outlined in our Payment Policy. You agree to provide current, complete, and accurate purchase, billing, and payment information for all transactions placed at our store.
Section 5 - Shipping and Delivery Guidelines
We offer Free Standard Shipping on all domestic orders shipped within the contiguous United States. Estimated shipping transit time is 3 to 5 business days after processing, with a total estimated delivery timeframe of 4 to 7 business days.
Delivery timeframes are estimates and are not guaranteed delivery dates. We are not liable for shipping delays caused by carriers, severe weather, or circumstances beyond our control. For full details regarding fulfillment, tracking, and carrier operations, please review our Shipping Policy.
Section 6 - Returns, Refunds, and Cancellations
All returns, refunds, and order cancellations are governed by our official Return and Refund Policy. We offer a 30-day return window for eligible merchandise in its original condition. Approved refunds are processed back to the original payment method within 3 to 5 business days after inspection.
To request an order cancellation before dispatch, please contact us immediately prior to 3:00 PM CST on the date of purchase.
Section 7 - Intellectual Property Rights
All content on this website, including text, graphics, logos, product descriptions, photography, page layouts, audio, and software, is the property of Pocha Pets Boutique or its content suppliers and is protected by applicable United States and international intellectual property laws.
You are granted a limited license to access and make personal use of this website. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or content without explicit written permission from us.
Section 8 - Third-Party Services and External Links
Our website utilizes trusted third-party service providers to facilitate e-commerce functions, payment processing, shipping fulfillment, security, and web analytics. Third-party providers have their own independent terms and privacy policies.
Our website may also contain links to external third-party websites. Pocha Pets Boutique is not responsible for examining, evaluating, or warranting the content, accuracy, or safety of any third-party websites or services.
Section 9 - Relationship with Shopify
Our online store is hosted and powered by Shopify, which provides us with the e-commerce platform technology to sell our products to you. Purchases made through our store are transactions directly between the customer and Pocha Pets Boutique. By using our site, you acknowledge that Shopify is not liable for sales operations or transaction performance beyond its platform software provision.
Section 10 - Privacy Policy Compliance
Your submission of personal information through the store is governed by our dedicated Privacy Policy. Please review our Privacy Policy to understand how customer data is collected, used, protected, and processed.
Section 11 - Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, or intimidate any person; (f) to submit false or misleading information; (g) to upload viruses or malicious code; or (h) to scrape, collect, or track personal information of others or interfere with website security features.
Section 12 - Limitation of Liability and Disclaimers
The information, products, and services delivered through our store are provided "as is" and "as available" for your use without representations, warranties, or conditions of any kind, either express or implied.
To the fullest extent permitted by applicable law, Pocha Pets Boutique, its directors, officers, employees, or agents shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website or any products purchased through the service.
Section 13 - Indemnification
You agree to indemnify, defend, and hold harmless Pocha Pets Boutique and its employees, officers, agents, and service providers from any claim, liability, loss, or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or third-party rights.
Section 14 - Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without giving effect to any principles of conflicts of law.
Section 15 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our site following the posting of any updates constitutes acceptance of those changes.
Section 16 - Contact Information
Questions about the Terms of Service or store policies should be sent to us directly or through our Contact Us page:
Store Name: Pocha Pets Boutique
Address: 6931 W Roosevelt Rd, Berwyn, IL 60402, United States
Phone: (708) 378-7003
Email: support@pochapetsboutique.com
Business Hours:
- Monday-Saturday: 10:00 AM – 06:00 PM Central Time (CT)
- Sunday: Closed
Thank you for visiting Pocha Pets Boutique.