PRIVACY POLICY
At Pocha Pets Boutique (operated by POCHA SHOP ARTESANAL, LLC), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit pochapetsboutique.com, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Your name, email address, phone number, billing address, and shipping address.
- Order Information: Products purchased, order history, and delivery details.
- Payment Information: Payment details are processed securely through trusted third-party payment providers. We do not store or have direct access to your complete payment card information.
- Technical Information: IP address, browser type, device information, operating system, and website usage data collected through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide customer service and respond to your inquiries.
- Send order confirmations, shipping updates, and service-related communications.
- Improve our website, products, and overall shopping experience.
- Prevent fraud, unauthorized transactions, and maintain website security.
- Comply with applicable legal and regulatory obligations.
- Send promotional emails or marketing communications only if you choose to receive them.
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third-party service providers when necessary to operate our business, including:
- Payment processors.
- Shipping and delivery partners.
- Website hosting providers.
- Analytics and marketing service providers.
These service providers are authorized to use your information only to perform services on our behalf and are expected to protect your information appropriately.
4. Cookies & Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While no method of internet transmission or electronic storage is completely secure, we continually work to maintain appropriate security measures.
6. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where permitted by law.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us using the information below.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with a revised Last Updated date.
9. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Pocha Pets Boutique
Operated by POCHA SHOP ARTESANAL, LLC
6931 Roosevelt Rd
Berwyn, IL 60402
United States
Phone: +1 (708) 378-7003
Email: support@pochapetsboutique.com
Business Hours
- Monday – Saturday: 9:00 AM – 8:00 PM (CT)
- Sunday: 10:00 AM – 6:00 PM (CT)