Contact Us

We are here to help you and your pets. If you have any questions regarding our products, order status, payments, shipping, or store policies, please feel free to reach out to us using any of the contact options below. Our customer support team is committed to providing helpful and timely assistance.

Get In Touch

Store Name: Pocha Pets Boutique
Address: 6931 W Roosevelt Rd, Berwyn, IL 60402, United States
Phone Support: (708) 378-7003
Email Support: support@pochapetsboutique.com

Business Hours

Our dedicated team is available during the following operating hours:

• Monday-Saturday: 10:00 AM – 06:00 PM Central Time (CT)
• Sunday: Closed

We aim to respond to all email inquiries and customer messages within 24 hours during standard business operating days.

Quick Resources Before Reaching Out

For faster assistance, you may find immediate answers to common questions by visiting our dedicated service pages:

• Need to track an existing order? Visit our Order Tracking page.
• Have questions about delivery times or carriers? Review our Shipping Policy.
• Looking to request a return or refund? View our Return and Refund Policy.
• Have general questions about store operations? Read our FAQ page.

Thank you for choosing Pocha Pets Boutique. We look forward to assisting you.