FAQ

Browse the pet products and accessories available on our website, select the items you wish to purchase, choose your preferred quantity, and click Add to Cart. Review your shopping bag and proceed to checkout where you can enter your delivery information and select your preferred payment method to complete your purchase.

Yes. Immediately after your order is submitted, an automated order confirmation receipt will be sent to the email address provided during checkout containing your order summary and order number.

We accept major credit and debit cards through our secure online checkout, matching the payment options displayed across our store. These include American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa. For full payment details, please visit our Payment Policy page.

Yes. All transactions are encrypted using industry standard 256-bit SSL technology and processed through PCI-DSS Level 1 compliant payment gateways. We do not store or retain complete payment card details or CVV codes on our servers.

All product prices, shipping calculations, and order totals are displayed and billed strictly in United States Dollars (USD $).

If you need to edit or cancel an order, please contact us immediately before 3:00 PM CST on the date of purchase. Once an order has entered fulfillment or transit, changes or cancellations can no longer be guaranteed.

Once your order has shipped, a confirmation email containing your carrier tracking number will be sent to you. You can monitor your package progress anytime by visiting our Order Tracking page.

We offer Free Standard Shipping on all domestic orders across the United States. Orders enter processing within 1 to 2 business days (Monday - Friday), followed by a carrier transit time of 3 to 5 business days, resulting in a total estimated delivery timeframe of 4 to 7 business days. For full fulfillment guidelines, please review our Shipping Policy.

We offer a straightforward 30-day return policy. Eligible items must be unused, unworn, and in original condition with tags intact. Returns for defective or damaged items are 100 percent free. For full return procedures and refund guidelines, please visit our Return and Refund Policy.

Please inspect your package upon arrival. If an item arrives broken, defective, or incorrect, contact us within 48 hours with your order number and clear photos of the issue. We will arrange a free replacement or a full refund at zero extra cost to you.

Yes. Product prices and applicable local sales taxes are clearly presented before checkout authorization. We maintain a zero hidden fee policy with no unexpected surcharges.

If a transaction fails or is declined, please verify that your billing address, card number, expiration date, and CVV code match your issuing bank records. You may also try an alternative accepted payment method or contact your card issuer for assistance.

You can review all of our dedicated policies anytime: Shipping Policy, Return and Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.

You can reach our customer support team directly or through our Contact Us page:

Store Name: Pocha Pets Boutique
Address: 6931 W Roosevelt Rd, Berwyn, IL 60402, United States
Phone: (708) 378-7003
Email: support@pochapetsboutique.com

Business Hours:

• Monday-Saturday: 10:00 AM – 06:00 PM Central Time (CT)
• Sunday: Closed