FAQ
Welcome to the Pocha Pets Boutique FAQ page. Here you'll find answers to the most common questions about our products, orders, shipping, payments, and returns. If you need further assistance, our customer support team is always happy to help.
1. Orders & Shipping
When will my order ship?
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
How long does delivery take?
Delivery times vary depending on your shipping destination and the shipping method selected during checkout. Estimated delivery times will be provided when you place your order. Please refer to our Shipping Policy for additional details.
Can I change or cancel my order?
If your order has not yet entered the fulfillment process, we will do our best to accommodate your request. Once an order has been processed for shipment, it can no longer be modified or cancelled and will be subject to our Refund & Return Policy.
2. Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items. Products must be unused, in their original condition, and returned in their original packaging. Please review our Refund & Return Policy for complete details.
How do I request a return?
To start a return, please contact our customer support team with your order number and the reason for your request. We'll provide instructions to help you complete the return process.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the return is the result of our error, an incorrect item, or a damaged or defective product.
3. Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal (where available), and other secure payment methods displayed during checkout.
Is my payment information secure?
Yes. We use secure payment processing to help protect your payment information during checkout. For more information, please review our Payment Policy and Privacy Policy.
4. Products
What products do you sell?
We offer a carefully selected collection of pet apparel, accessories, artisan-inspired products, seasonal items, and other pet essentials designed to provide comfort, quality, and everyday style for your pets.
5. Contact Us
If you couldn't find the answer you were looking for, we're always happy to assist you.
Pocha Pets Boutique
Operated by POCHA SHOP ARTESANAL, LLC
6931 Roosevelt Rd
Berwyn, IL 60402
United States
Phone: +1 (708) 378-7003
Email: support@pochapetsboutique.com
Business Hours
- Monday – Saturday: 9:00 AM – 8:00 PM (CT)
- Sunday: 10:00 AM – 6:00 PM (CT)
Our team is committed to providing friendly, timely, and reliable customer support. We look forward to assisting you and making your shopping experience with Pocha Pets Boutique enjoyable from start to finish.