PAYMENT POLICY

Welcome to Pocha Pets Boutique. We are committed to providing a secure, transparent, and convenient payment experience for every customer. This Payment Policy explains the payment methods we accept and how payments are processed for orders placed through our website.

1. Accepted Payment Methods

We currently accept a variety of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal (when available)

Available payment methods may vary depending on your location and the payment options offered during checkout.

2. Secure Payments

Your payment security is important to us. All transactions are processed through secure, encrypted payment gateways to help protect your personal and payment information.

We do not store or have direct access to your complete credit card or payment details. Payment information is processed securely by our trusted payment providers.

3. Payment Authorization

When you place an order, your payment method may be authorized before your order is processed.

Orders will only be prepared for fulfillment after payment has been successfully authorized or received.

4. Pricing & Currency

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes and shipping charges will be calculated and clearly displayed during checkout before you complete your purchase.

5. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our customer support team.

6. Failed or Declined Payments

If your payment cannot be processed or is declined, your order will not be completed.

Please verify your payment information or contact your bank or payment provider if the issue continues. You may also try another accepted payment method.

7. Refunds

Approved refunds are issued to the original payment method used for your purchase.

Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been approved.

For complete information regarding returns and refunds, please review our Refund & Return Policy.

8. Contact Information

If you have any questions regarding payments, billing, or your order, our customer support team is always happy to assist you.

Pocha Pets Boutique
Operated by POCHA SHOP ARTESANAL, LLC

6931 Roosevelt Rd
Berwyn, IL 60402
United States

Phone: +1 (708) 378-7003
Email: support@pochapetsboutique.com

Business Hours

  • Monday – Saturday: 9:00 AM – 8:00 PM (CT)
  • Sunday: 10:00 AM – 6:00 PM (CT)