SHIPPING POLICY
Thank you for shopping with Pocha Pets Boutique. We know you're excited to receive your order, and we're committed to processing, packaging, and delivering every order with care.
This Shipping Policy explains how we process, ship, and deliver orders placed through pochapetsboutique.com.
1. Order Processing
- Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will begin processing on the next available business day.
- During busy shopping seasons or promotional events, processing times may occasionally be extended. If this happens, we'll do our best to keep you informed.
2. Shipping & Delivery
Once your order has been processed, estimated delivery times are:
- Standard Shipping: 3–7 Business Days
- Expedited Shipping (when available): 2–4 Business Days
Please note that delivery times are estimates and may occasionally vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
3. Shipping Rates
- Shipping charges are calculated automatically during checkout based on your delivery address, selected shipping method, and the items in your order.
- Any applicable shipping fees and taxes will be clearly displayed before you complete your purchase.
- If your order qualifies for a free shipping promotion, it will be shown automatically during checkout.
4. Local Pickup
Customers may select Free Local Pickup during checkout when the option is available.
Pickup orders can be collected during our regular business hours at:
Pocha Pets Boutique
6931 Roosevelt Rd
Berwyn, IL 60402
United States
5. Order Tracking
- Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.
- Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
6. Shipping Address
Please review your shipping address carefully before completing your order.
Incorrect or incomplete shipping information may result in delivery delays, additional carrier fees, or returned packages.
If you notice an error after placing your order, please contact us as soon as possible. We'll make every reasonable effort to update your shipping information before your order is dispatched.
7. Lost, Delayed, or Damaged Packages
If your package is significantly delayed, arrives damaged, or appears to be lost during transit, please contact our customer support team.
We'll work closely with the shipping carrier to investigate the issue and assist you in finding the most appropriate resolution.
8. International Shipping
International shipping may be available for selected destinations.
Customers are responsible for any customs duties, import taxes, or other government fees required by their country unless otherwise stated during checkout.
9. Contact Information
If you have any questions regarding shipping, delivery, or your order, our customer support team is always happy to assist you.
Pocha Pets Boutique
Operated by POCHA SHOP ARTESANAL, LLC
6931 Roosevelt Rd
Berwyn, IL 60402
United States
Phone: +1 (708) 378-7003
Email: support@pochapetsboutique.com
Business Hours
- Monday – Saturday: 9:00 AM – 8:00 PM (CT)
- Sunday: 10:00 AM – 6:00 PM (CT)