Shipping policy

Thank you for choosing Pocha Pets Boutique (operated by TA PRIME CO LLC). We want to make shipping information clear and easy to understand so you know what to expect after placing your order.

This Shipping & Delivery Policy explains how we process, ship, and track orders placed through pochapetsboutique.com.

This policy applies to orders shipped within the United States.

Order Processing Time

Orders are generally processed within 1–2 business days (Monday–Friday) after the order is placed.

Processing time is the time required to prepare, pack, and inspect your order for shipment. It does not include transit time with the carrier.

Orders may require additional processing time during federal holidays, periods of high order volume, or severe weather conditions.

Order Cut-Off Time

Daily Order Cut-Off Time: 5:00 PM CST (Central Standard Time)

Orders placed before 5:00 PM CST (Monday–Friday) will begin processing on the same business day.

Orders placed after 5:00 PM CST or on weekends/holidays will begin processing on the next business day.

Shipping Method & Transit Time

Shipping Carrier & Service: Standard Shipping (USPS / UPS / FedEx depending on destination)

Estimated Transit Time: 3–5 business days (Monday–Friday)

Transit time begins once the package has been handed over to the shipping carrier.

Estimated Total Delivery Time

The estimated timeframe from checkout to delivery at your doorstep is:

  • Order Processing Time: 1–2 business days (Monday–Friday)
  • Transit Time: 3–5 business days (Monday–Friday)
  • Estimated Total Delivery Time: 4–7 business days

Shipping Costs & Thresholds

  • Standard Shipping: Flat rate of $4.95 USD for orders under $49.99 USD.
  • Free Standard Shipping: Automatically applied to all orders of $49.99 USD or more (pre-tax).
  • Taxes & Duties: Applicable sales taxes are calculated and displayed at checkout according to local state regulations. There are no hidden fees.

Shipping Address & Delivery Area

We currently ship to valid physical street addresses and eligible PO Boxes within the contiguous United States. Orders cannot be redirected once dispatched.

If you notice an error in your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has entered the fulfillment process or has shipped.

Order Changes & Cancellations

If you need to change or cancel an order, please reach out to us as soon as possible after placing it. Once an order has entered processing or has been dispatched, changes or cancellations can no longer be made.

Email: support@pochapetsboutique.com
Phone: +1 708-378-7003

Order Tracking

Once your order ships, an automated shipping confirmation email containing your carrier tracking number will be sent to the email address used during checkout. Please allow 24–48 hours for the carrier to update tracking scans.

Damaged, Delayed, or Lost Packages

If your package has not arrived within 7 business days of shipment or arrives damaged, please contact our support team with your order number and tracking details so we can investigate with the carrier and provide a replacement or full refund.

Customer Support

If you have any questions regarding our shipping policy or your order status, please contact us:

Pocha Pets Boutique
Operated by: TA PRIME CO LLC
Address: 6931 Roosevelt Rd, Berwyn, IL 60402, United States
Phone: +1 708-378-7003
Email: support@pochapetsboutique.com

Customer Support Hours CST (Central Standard Time):

  • Monday to Saturday: 9:00 AM – 8:00 PM
  • Sunday: 10:00 AM – 6:00 PM