Shipping policy

At Pocha Pets Boutique, we are committed to delivering your pet products and accessories safely and reliably. This Shipping Policy explains our order processing timelines, delivery estimates, shipping fees, and tracking procedures for orders across the United States.

1. Shipping Coverage

We currently ship exclusively within the United States. All transactions, pricing, and shipping calculations are processed in United States Dollars (USD $).

2. Order Processing and Cut-Off Time

All orders are inspected, packed, and prepped for dispatch before being handed over to our carriers.

  • Daily Order Cut-Off Time: 3:00 PM CST (Central Standard Time).
  • Order Processing Time: 1 - 2 business days (Monday - Friday).

Orders placed before 3:00 PM CST on a business day will begin processing that same day. Orders placed after 3:00 PM CST or on weekends will begin processing on the following business day.

3. Transit Time and Total Estimated Delivery Time

Once your order has been processed and handed to the shipping carrier, estimated transit times are as follows:

  • Carrier Transit Time: 3 - 5 business days (Monday - Friday).
  • Total Estimated Delivery Time: 4 - 7 business days.

Please note that transit times are estimates provided by carriers and may vary slightly due to severe weather conditions, public holidays, or unexpected carrier delays.

4. Shipping Costs

We believe in straightforward pricing with no hidden charges. We offer Free Standard Shipping on all orders shipped within the United States.

5. Shipping Carriers

To ensure prompt and safe delivery, we partner with established United States shipping carriers, including:

  • USPS
  • UPS
  • FedEx

The carrier for your specific order will be selected based on package weight, size, and destination.

6. Order Tracking

Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number. Please allow 24 to 48 hours for tracking details to update on the carrier system.

7. Address Accuracy and Order Changes

Please ensure that your shipping address is correct and complete at checkout. If you notice an error in your delivery address, please contact us immediately before the order is fulfilled. Once an order has shipped, we cannot change or redirect the delivery address.

8. Damaged, Delayed, or Lost Packages

If your package arrives damaged or defective, please contact our customer support team within 48 hours of delivery with your order number and clear photos of the issue. If your package has not arrived within 7 business days of shipment, please reach out to us promptly. We will investigate the issue with the carrier and arrange a free replacement or a full refund.

9. Customer Support and Contact Information

If you have any questions regarding our shipping policy or need an update on your order status, please reach out to us:

Store Name: Pocha Pets Boutique
Address: 6931 W Roosevelt Rd, Berwyn, IL 60402, United States
Phone: (708) 378-7003
Email: support@pochapetsboutique.com

Business Hours:

  • Monday-Saturday: 10:00 AM – 06:00 PM Central Time (CT)
  • Sunday: Closed

Thank you for shopping at Pocha Pets Boutique.